Order Status
Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 (1-5 business days): Your order has been transmitted to the packing/shipping department (or one of our distributors), and Products are collected from our suppliers.
Step 2 (1-2 days): Order waits to get packaged.
Step 3 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS, UPS etc).
Step 4 (3-14 days): Order is enroute via EMS or Hong Kong Post.
Estimated Delivery Time:
Hong Kong Post(Airmail): 10 to 21 days.
EMS: 5 to 10 days
*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves GD and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
Back In Stock Email
Can I be notified when a product comes back in stock?
Yes! We can send you an e-mail when a product is available for purchase. Just click the link, fill out the simple form, and when the item(s) you select come back in stock, you'll receive an e-mail from us. Please note that you'll receive a separate e-mail for each item you select.
Can I change my delivery address after I have placed my order?
You can change your shipping address by going here:https://www.prettyimpress.com/customer/account/and enter your PayPal's e-mail address and your order number. Address and recipients can be changed when the order status is Order Pending or Waiting for Supplier. When it is showing 'Packing/Processing', please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.
Can I add an item to my order?
Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, please visit ourCustomer Service Express and open a new ticket .We will do it for you.
You just need to tell our staff the SKU number and quantity of the items, we will send you a payment link to pay for the difference, and then we will add the item in your order.
If I do not receive my order number, what should I do?
Please visit our Customer Service Express and open a new ticket.
As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from PrettyImpress, your ISP or email software might be blocking PrettyImpress 's emails, taking (mistakenly!) our email as a spam. In this case please check your SPAM/JUNK e-mail folders.
Why don't I receive an order confirmation email after my PayPal payment is completed?
We send confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a PrettyImpress account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your PrettyImpress account, please visit our Customer Service Express and send us your order details.
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Why buy wholesale goods from PrettyImpress?
The Prices are so Low, Doesn't it Sound Too Real to be True?
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Security is the top priority at PrettyImpress.com. We ensure the security of all transaction data by using advanced security solution provider, so your information is in excellent hands. Online shopping had never been safer and easier. Stay safe online with us.
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PrettyImpress is UpFrontNote: Stock and Availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received.