What are the available shipping methods?
PrettyImpress will deliver your items after we have received your payment within 3 days (except weekend). PrettyImpress offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee information are available via a selection box on the shopping cart page before you checkout.
We automatically upgrade larger orders to EMS Express for faster delivery.

Countries that we can currently ship EMS packages to:
Hong Kong, Macau, Japan, P..R Korea, R.Korea, Mongolia, Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand, Papua New Guinea, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K., Canada, U.S.A, Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey, Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru, Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda, Bela Rus, Cayman Islands, Croatia, Czech Republic, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Ukraine.
If your country is not listed, please contact us by e-mail to request for a custom EMS quotation.

How do I know when my order will arrive?
•    Airmail: Airmail will take 10-21 working days from your order date for delivery. If you order the paintings, it will take 7-8 days to paint your painting before delivery.
•    EMS: Allow 5-10 working days from your order date for delivery.

You can check the tracing number on:
Hong Kong Post Airmail:  http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Singapore Post Airmail:  http://www.singpost.com/index.php
EMS: http://www.ems.com.cn/english.html


If I chose to use free shipping, can I trace the order with the tracking number?
If you have a tracking number starting with a 'R' or 'CP', your free shipping package's departure status can be checked at the Hong Kong Post website using the tracking number displayed in order tracking. Hong Kong Post's track and trace service is available at http://app3.hongkongpost.com/CGI/mt/enquiry.jsp. Customers from the following countries and regions can receive the live arrival status of their orders online, when the packages arrive at their countries and regions. Here are some of the sites for tracking arrival information (visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp for a complete list):
United State of America: http://www.usps.com/shipping/trackandconfirm.htm
United Kingdom: http://track.royalmail.com/portal/rm/track?catId=500185&mediaId=22700601&keyname=track_home
Canada: https://obc.canadapost.ca/emo/basicPin.do?language=en
South Korea: http://service.epost.go.kr/iservice/ems/ems_eng.jsp
Singapore: http://www.singpost.com/index.php
Visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and use the drop down menu on that page for a complete listing.

Special notes for Airmail with a Tracking Number(very important):
We offer a tracking number of your order for free, when the total cost of your order is over 15$. If your order is not over 15$, you can add the SKU.8888 into your shopping cart to obtain a paid tracking number and pay $2.0 additional fee.

My order is shipped, why isn't there any tracking information available for the registered Airmail/EMS package?
Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves PrettyImpress and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

Can you ship to "MY COUNTRY"?
Yeah, no problem, we can ship to your country.
PrettyImpress can ship single item samples or large orders to *WORLDWIDE*.
Please note, before ordering we suggest you to find out about the import tax situation in your own country.

Do you offer any shipping discount on multiple products purchased?
PrettyImpress offers site-wide free shipping so you pay nothing on shipping at all. We do offer EMS upgrades for larger orders for faster delivery.

Do you ship to APO address or PO box?
EMS couldn't ship to APO address or PO box while the HK air mail do. If you choose the EMS shipping method while the address you provide is APO address or PO box, we will ask you to provide with us an normative address to make the shipment.

How PrettyImpress handle the EMS order? Why I get my partial shipment with Registered Airmail Service even though I have paid EMS fee for the order?
If you have upgraded your order with EMS service, please be aware that the EMS fee listed is only available for one shipment. We will send all the items in one package via EMS service as possible as we can. But if some products are sold out during fulfilling process and partial shipment is needed, the available items will be shipped out firstly via EMS service and the rest items will be sent through Registered Airmail Service later.
Should you prefer all items shipped by one EMS package even some items need extra time, you may contact us through our Customer Service Express  as soon as you place the order on us.

How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by PrettyImpress, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us through our Customer Service Express immediately.

My order is shipped. Why am I unable to track my order on the Hong Kong Post page?
Please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK, and your order is over $15 total. Here are the reasons for delays of tracking information:
1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.
2, On very rare occasions, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable. In this case please contact us  for order tracking.
You will hear a response within 24-48 working hours (Mon-Fri). Remember to follow instructions on the page and attach a picture of the partial note/bookmark as instructed.
If there isn't a partial shipment note/bookmark and something is missing, carefully follow instructions on the page and attach pictures showing the front and back of your received package(s). Your pictures show clearly show any labels or stickers on the packages, whether there are on the front and back of the packages. A staff reply will be sent to you within 48 hours (excluding weekends and holidays).

What should I do if an item is missing from my order?
If there was a partial note/bookmark in your package and no more shipments were made 1 week after you have received your package, please through our Customer Service Express.

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